At Mode Geest, we want you to be completely satisfied with your purchase of our baby clothing, accessories, and children’s sportswear. If for any reason you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return, your item must be:

  • Unworn, unused, and in the same condition as when you received it
  • In its original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged unless faulty:

  • Baselayers (underwear items)
  • Bivakmuts (balaclavas)
  • Indoor sportschoenen (indoor sports shoes)

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

  1. Contact us within 15 days of receiving your order by emailing [email protected] with your request. Use the template below to ensure we have all necessary information.
  2. Wait for approval – We’ll respond within 2 business days with return authorization and instructions.
  3. Package your return – Securely pack the item(s) in the original packaging if possible.
  4. Ship your return – Send the package to our address (provided in the return authorization email) using a trackable shipping service. You are responsible for return shipping costs unless the return is due to our error.
  5. Wait for processing – Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund or exchange.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Mode Geest Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item details:
Product name: [Product Name] Size: [Size] Color: [Color] Quantity: [Quantity] Reason for return/exchange: [Please specify]

Please advise on the next steps for processing this request.

Thank you,
[Your Full Name] [Your Contact Information]

Refund Process

Once your return is received and inspected:

  • We will process your refund within 5 business days.
  • Refunds will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).
  • Please note that shipping costs are non-refundable, except in cases where the return is due to our error.
  • Depending on your bank or credit card company, it may take additional time for the refund to appear on your statement (typically 3-10 business days after we process it).

Exchanges

If you need a different size or color of the same item:

  • We’ll process the exchange once we receive your return.
  • If the replacement item is more expensive, you’ll need to pay the difference.
  • If it’s less expensive, we’ll refund the difference to your original payment method.
  • Standard shipping fees apply for the new item unless the original shipment was free.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected] with photos of the damage or defect.
  • We’ll arrange for a replacement or refund and cover the return shipping costs.

Return Shipping Address

Mode Geest Returns
386 Houtmansgracht
Gouda, BE 2801XC
Belgium

Note: Please wait for return authorization before sending your items. Returns sent without authorization may experience delays in processing.

Need Help?

If you have any questions about our returns and exchanges policy, please don’t hesitate to contact our customer service team at [email protected].

We’re committed to ensuring your shopping experience with Mode Geest is enjoyable and stress-free, from selecting the perfect baby clothes or children’s sportswear to making returns if needed.